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5 Actions for Success

Success is defined as, "The favorable or prosperous termination of attempts or endeavors; the attainment of wealth, position, honors, or the like." "Or the like" suggests an elusiveness, where beauty truly is in the eye of the beholder. But, I think there are a few signs that we can all agree are indicators of success, across the board.

Have a Positive Attitude
I once worked in a retail environment where, "The Customer is Always Right," took precedence over employees. Damages, theft, and returns reduced management bonuses; however, management was typically disallowed from refusing returns, stolen or not. At this particular site, the manager chose to hold customers accountable for the possible bonus reduction. Even good citizens became suspects.

During a return, the manager would approach the cash register, approve the transaction, with a cocked head and smirk; she would thank the customer and immediately walk away, sometimes slamming the office door as her exit. Eventually, customers ceased to patronize the store and the site was eventually closed.

The negative energy of one individual’s interpretation of the solution can be the driver of negative results. Likewise, the positive actions of one optimistic person can drive positive results.

Did you know that a simple smile has a measurable effect on your overall well-being? The Hidden Power of Smiling


Communicate to Understanding
Someone once told me that, "communication is the root of all evil." I don’t necessarily agree with that assessment; but, I do think that communication methodology/delivery can create misunderstandings. Language is one of "those things" where people may hear or perceive your message differently than what you intended.

According to human communication theorists,words account for 7% of understanding, tone accounts for 38% of understanding, and 55% of understanding is body language. So, we are picking up several cues at once, before making an assessment of the speaker’s message. Your message must get through the receiver’s personal filters and their interpretation before they actually "hear" what you said.

The best way to ensure your message is not misunderstood, is to simply remain willing to communicate, until an understanding is reached. Don’t assume your message was clearly received, be prepared to re-tool the communication, and be willing to apologize for the misunderstanding – even if it is mother nature’s fault – if you take ownership you get to be the hero

Embracing the spirit of creativity does not guarantee a win. In fact, it could open a door to failure. But as the saying goes, “You never know unless you try.”   Embrace Creative Failure to Realize Your Best


Value Differences
No man is an island unto himself. To get anything accomplished, it takes two people, at minimum. Remember this and it becomes easier to "bear with," "tolerate," or "permit," others to diverge from your norm to get a job done. Of course, this does not mean let go of your integrity. It simply means that not everyone is you, and you may have to allow people to approach a problem in a manner that differs from your approach.

Value the differences of your team, find the benefit of their perspective, and amplify the strengths of the perspective while minimizing the perceived weaknesses.

Focus on the Goal
There’s nothing wrong with being people oriented or people centric. But, to achieve maximum effectiveness, it is crucial to see beyond personality differences, methodology differences, and differences in learning or perception, to focus on the common goal.

Maintaining focus on goal achievement enables continued efforts to complete stated objectives. People can make the goal their priority in lieu of a preoccupation with personal dislikes.

Be Accountable
Always do your part, at minimum. And if you're ambitious, go the extra mile, do it before you’re asked, and should ask if there is more you can do to help the team meet its goals and objectives.

Being a valuable team player pays off in the end through position, honors, wealth, or some other form of recognizable success.